Ders Kitabı / Malzemesi / Önerilen Kaynaklar
Required Materials:
Textbook: English for Tourism and Hospitality by I.N. Kanca & I.W. Nurcaya.
Above is the primary text and below are some recommended books.
1. "English for International Tourism" (Pre-Intermediate to Upper-Intermediate)
By Peter Strutt
o Focus: Real-world tourism contexts with authentic materials from Lonely Planet.
o Includes: Speaking activities, writing tasks, listening exercises, and cultural awareness topics.
2. "Oxford English for Careers: Tourism" (Levels 1 & 2)
By Robin Walker & Keith Harding
o Focus: Practical communication for tourism professionals.
o Includes: Customer service dialogues, industry-specific vocabulary, and job-related scenarios.
3. "English for Tourism and Hospitality"
By Hans Mol
o Focus: Essential English skills for hospitality roles like front desk, food & beverage, and travel services.
o Includes: Dialogues, role-plays, and writing tasks for emails and reports.
4. "Cambridge English for the Travel and Tourism Industry"
By Patricia Reilly
o Focus: Professional language skills for dealing with customers, giving information, and handling bookings.
o Includes: Listening activities based on real-life situations.
Dersin İçeriği
WEEK TOPIC SPEAKING ACTIVITY WRITING ACTIVITY
1. Introduction to the Course Icebreaker and student introductions Review of course materials
2. Communication in Tourism Basic conversations with tourists Writing a formal email
3. Customer Service Dialogues Role-playing customer interactions Writing customer service responses
4. Handling Complaints Practicing problem-solving discussions Composing a complaint response letter
5. Guided Tours and Presentations Planning and delivering a short tour presentation
Writing a tour itinerary
6. Cultural Awareness Discussing cultural differences in hospitality Writing a report on cultural norms
Dersin Amacı
ONDOKUZ MAYIS ÜNİVERSİTESİ<br />Turizm Fakültesi Dekanı: Turizm İşletmeciliği Bölümü<br /><br />Course Syllabus: Speaking and Writing I (TUI113)<br /><br />Department: Tourism Management<br />Course Title: Speaking and Writing<br />Course Code: TUI113<br />Credits: 2<br />Instructor: Hassan Musa Muhammad<br />Contact Information: hassan.musa@omu.edu.tr<br />Office Hours: 09:00-17:00 Tuesdays & Thursdays<br />Course Description (Ders Tanımı):<br /><br />TÜRKÇE<br />Bu ders, öğrencilerin İngilizce konuşma ve yazma becerilerini geliştirmeyi amaçlamakta olup, özellikle Turizm ve Konaklama sektörüne odaklanmaktadır. Dersin temel amacı, profesyonel ortamlarda etkili iletişim kurmak için gerekli olan dil ve iletişim becerilerini kazandırmaktır.<br /><br />Ders süresince öğrenciler, aktif öğrenmeyi ve pratik uygulamayı teşvik eden çeşitli etkileşimli etkinliklere katılacaklardır. Bu etkinlikler arasında müşteri hizmetleri senaryoları canlandırma (role-play), iş toplantılarına katılım, profesyonel sunumlar yapma ve grup tartışmalarına katılarak akıcılık ve özgüven geliştirme bulunmaktadır. Ayrıca, öğrenciler yazılı iletişim becerilerini resmi e-postalar hazırlama, iş raporları yazma, tanıtım materyalleri oluşturma ve ayrıntılı gezi programları hazırlama gibi görevler aracılığıyla geliştireceklerdir.<br /><br />Ders kapsamında sektörle ilgili kelime dağarcığı, kültürel farkındalık ve çeşitli profesyonel durumlarda uygun dil kullanımı üzerinde durulacaktır. Bunun yanı sıra, eleştirel düşünme, problem çözme ve müzakere becerilerini geliştirmek de dersin önemli hedefleri arasındadır. Dersin sonunda öğrenciler, uluslararası ve çok kültürlü iş ortamlarında hem sözlü hem de yazılı olarak açık ve profesyonel bir şekilde iletişim kurma yetkinliğine sahip olacaklardır.
This course is designed to improve English language proficiency in both speaking and writing skills, with a specific focus on the Tourism and Hospitality industry. It aims to equip students with the language and communication tools necessary to succeed in professional environments where effective interaction is essential.
Throughout the course, students will engage in a variety of interactive activities that promote active learning and practical application. These activities include role-playing customer service scenarios, participating in business meetings, delivering professional presentations, and engaging in group discussions to build confidence and fluency. Additionally, students will develop their writing skills through tasks such as drafting formal emails, preparing business reports, creating promotional materials, and writing detailed itineraries.
Emphasis will be placed on industry-specific vocabulary, cultural awareness, and appropriate language use in diverse professional situations. The course will also focus on improving critical thinking, problem-solving, and negotiation skills, all of which are vital for effective communication in tourism and hospitality settings. By the end of the course, students will have gained the competence to communicate clearly and professionally, both verbally and in writing, within international and multicultural work environments.
