Ders Kitabı / Malzemesi / Önerilen Kaynaklar
Weekly Course Outline:
Week 1: Course Overview & Expectations
- Speaking Activity: Icebreaker: Leadership styles in tourism
- Writing Activity: Reflective essay: Personal learning goals
Week 2: Advanced Communication Strategies
- Speaking Activity: Case study discussions
- Writing Activity: Analytical report on communication effectiveness
Week 3: Crisis Management in Hospitality
- Speaking Activity: Role-play: Handling emergencies
- Writing Activity: Drafting crisis communication plans
Week 4: Negotiation Techniques
- Speaking Activity: Simulated negotiation exercises
- Writing Activity: Writing persuasive business proposals
Week 5: Leadership & Team Dynamics
- Speaking Activity: Panel discussions
- Writing Activity: Report: Effective team leadership strategies
Week 6: Cross-Cultural Communication
- Speaking Activity: Debate: Cultural sensitivity in tourism
- Writing Activity: Comparative analysis of cultural communication
Dersin İçeriği
TEXTBOOKS/RESOURCES
1. "English for International Tourism" (Pre-Intermediate to Upper-Intermediate)
By Peter Strutt
o Focus: Real-world tourism contexts with authentic materials from Lonely Planet.
o Includes: Speaking activities, writing tasks, listening exercises, and cultural awareness topics.
2. "Oxford English for Careers: Tourism" (Levels 1 & 2)
By Robin Walker & Keith Harding
o Focus: Practical communication for tourism professionals.
o Includes: Customer service dialogues, industry-specific vocabulary, and job-related scenarios.
3. "English for Tourism and Hospitality"
By Hans Mol
o Focus: Essential English skills for hospitality roles like front desk, food & beverage, and travel services.
o Includes: Dialogues, role-plays, and writing tasks for emails and reports.
4. "Cambridge English for the Travel and Tourism Industry"
By Patricia Reilly
o Focus: Professional language skills for dealing with customers, giving information, and handling bookings.
o Includes: Listening activities based on real-life situations.
Dersin Amacı
1. Speaking & Oral Communication Activities
• Role-Plays & Simulations
Objective: Develop confident oral communication in real-life scenarios.
Examples:
o Front Desk Check-in/Check-out Scenarios (handling guest complaints, room requests)
o Travel Agency Consultations (recommending destinations, planning itineraries)
o Restaurant Service Role-Plays (taking orders, managing reservations)
• Mock Business Presentations
Objective: Improve professional presentation skills.
Examples:
o Students prepare and deliver a tour package presentation to "clients."
o Hotel marketing pitches to promote a new service.
o Event management proposals for a conference or festival.
• Problem-Solving Discussions
Objective: Enhance critical thinking and negotiation skills.
Examples:
o Crisis management scenarios (handling overbooked hotels, lost luggage issues)
o Cultural sensitivity discussions (resolving misunderstandings with international guests)
